Extension Site Complaint Policy
Students have the right to submit formal complains to both their extension site and SEU. Any complaints related to ministry expectations, classroom, and facilities should be directed to the Site Director. Any academic complaints, related to coursework and faculty, should be directed to the Senior Director, Center for Evening and Extension Education. Any and all complaints, which are not resolved by the local leadership, should be forward to the Senior Director. Academic appeals and grievances may also be directed to the Registrar’s Office in writing.
Listed below are additional complaint policies for the extended education programs categorized by states.
Maryland
If a student is currently living in Maryland and is enrolled in the online program, please be informed of the following complaint policies in addition to the main university Student Appeal and Complaint Policy:
The institution is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
410-528-8662/888/743/0823 (toll free)
Nevada
If a student is currently living in Nevada and is enrolled in the extension site program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy:
Prior to filing a complaint, you must attempt to resolve the issue with the school officials according to the policies of the school which you are attending. If you are unable to reach a solution, you may contact the Commission and we will attempt to resolve the issue.
If a resolution cannot be reached, you will be required to complete a formal complaint form; Formal complaints are investigated by staff and a decision by the administrator of the Commission. If either party does not agree with that decision, an appeal to the full Commission may be requested.
NRS 394.520 allows for the following:
- A full refund can be ordered if it is determined that the school substantially failed to furnish the education agreed to in the enrollment contract;
- One-half of all monies paid can be ordered if is determined that the school substantially furnished the education stated in the enrollment contract but the conditions were substandard to the point the student could not be expected to complete the training.
More information, including complaint forms, is available at www.cpe.state.nv.us. Or contact:
Commission on Postsecondary Education
8778 S. Maryland Parkway, Suite 115
Las Vegas, NV 89123
702-486-7330 (PH)
702-486-7340 (Fax)
New Mexico
If a student is currently living in New Mexico and is enrolled in the extension site program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy:
State rule provides a requirement that students or other parties with complaints or grievances against an institution first seek to resolve their complaint or grievance directly with the institution in accordance with the institution’s complaint or grievance policy. A student or other party not satisfied with an institution’s resolution of a complaint may submit a complaint to the Department in writing on the link provided below. A student must file a complaint with the department within three (3) years of his/her last date of enrollment.
Complaints to New Mexico Higher Education Department/PPSD: 2044 Galisteo St, Suite 4, Santa Fe, NM 87505-2100, 505-476-8442 or 505-476-8416, and the following link for forms: http://www.hed.state.nm.us/institutions/complaints.aspx.
South Carolina
If a student is currently living in South Carolina and is enrolled in the online learning program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy:
The South Carolina Commission on Higher Education responds to formal complaints against public, independent non-profit and proprietary institutions of higher education in South Carolina. The Commission cannot review complaints related to course grades, academic sanctions, or discipline/conduct matters unless the student can prove that the institution did not comply with its policies and procedures for appeal. For further information on how to submit a complaint to the Commission go to http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf.
Mail form to: Student Complaint, Academic Affairs, SC Commission on Higher Education, 1122 Lady Street, Suite 300, Columbia, SC 29201 or email to: submitcomplaint@che.sc.gov.
Virginia
If a student is currently living in Virginia and is enrolled in the extension site program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy:
As a last resort, students may submit their complaint to the State Council of Higher Education for Virginia. Students will not be subject to unfair action or treatment by any school official as a result of filing a complaint.
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