Extended Education Complaint Policies

Online and Extension Site Student Complaint Policy

Students have the right to submit formal complaints to SEU. Any complaints should be directed to the School of Extended Education, including concerns related to academic coursework and faculty, technology, and other aspects of the student experience. Please direct all such concerns to Andrew Miller, Executive Director for the School of Extended Education, at aemiller@seu.edu. Academic appeals and grievances may also be directed to the Registrar’s Office in writing to registrar@seu.edu.

Listed below are additional complaint policies for the extended education programs categorized by states.

Alabama

Students should first file their complaints at the institution where they are enrolled. If after following proper policy and procedures for appeals, the complaint has not been resolved, contact:

Arizona

In accordance with state law, the Arizona State Board for Private Postsecondary Education is responsible for investigating student complaints against Educational institutions licensed by this Board. Pursuant to Arizona Administrative Code Rule R4-39-403, the complaint procedure is stated as follows: If a student has a complaint against a licensed institution or program and exhausts all available grievance procedures established by the institution, the student may file a written complaint with the Board.  A complaint must be filed within three years of the student’s last date of attendance. If the complaint can not be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is 1400 W. Washington Street, Room 260, Phoenix, AZ 85007, phone # 602-542-5709, website address: www.azppse.gov.

California

Complaints may be filed by writing or calling the Bureau for Private Postsecondary Education at the following address and telephone number: Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833. For more information go to http://www.bppe.ca.gov/enforcement/complaint.shtml.

Delaware

Students should first file their complaints at the institution where they are enrolled. If after following proper policy and procedures for appeals, the complaint has not been resolved, then contact the Delaware Department of Education, Higher Education Office, the Townsend Building, 401 Federal Street, Suite 2, Dover, DE 19901-3639, telephone 302-735-4000.

Hawaii

Students can file complaints with the Hawaii Post-secondary Education Authorization Program, after all other resources have been exhausted. For more information on how to file a complaint go to http://cca.hawaii.gov/hpeap/forms/student-forms/.

Kentucky

To file a complaint against a Kentucky postsecondary institution, please write a letter to the address below or submit your complaint via cpeconsumercomplaint@ky.gov and include the following information:

1. Name of student (or complainant)
2. Complainant address
3. Email address
4. Phone number
5. Name of institution
6. Location of institution (city)
7. Dates of attendance
8. A full description of the problem, any relevant documentation that will support the complaint such as correspondence, and the desired outcome.

Mailing Address: Institutional Complaints Council on Postsecondary Education, 1024 Capital Center Drive, Suite 320, Frankfort, KY 40601.

Louisiana

The Louisiana Board of Regents will refer student complaints to the appropriate entity. Louisiana Board of Regents telephone (225) 342-4253. If the complaint pertains to potential violations of consumer protection, Board of Regents staff will direct the complainant to: Consumer Protection Division, (800) 351-4889. If the complaint discerns discrimination, the Board of Regents will refer the complainant to: Office for Civil Rights, Dallas office, U.S. DOE, (214) 661-9600 or OCR.Dallas@ed.gov.

Maryland

Students who wish to file a complaint with the Maryland Higher Education Commission may go to http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx.

Mississippi

For more information on how to file complaints with the Mississippi Institutions of Higher Learning go to http://www.mississippi.edu/mcca/student_complaint_process.asp.

Nevada

More information, including complaint forms, is available att www.cpe.state.nv.us. Or contact: Commission on Postsecondary Education, 8778 S. Maryland Parkway, Suite 115, Las Vegas, NV 89123, (PH) 702-486-7330.

Oklahoma

For information on how to file a complaint with the Oklahoma State Regents for Higher Education, go to http://www.okhighered.org/current-college-students/complaints.shtml.

Pennsylvania

To file a complaint with the Pennsylvania Department of Education, go to http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1.

New Mexico

If a student is currently living in New Mexico and is enrolled in the extension site program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy:

State rule provides a requirement that students or other parties with complaints or grievances against an institution first seek to resolve their complaint or grievance directly with the institution in accordance with the institution’s complaint or grievance policy. A student or other party not satisfied with an institution’s resolution of a complaint may submit a complaint to the Department in writing on the link provided below.  A student must file a complaint with the department within three (3) years of his/her last date of enrollment.

Complaints to New Mexico Higher Education Department/PPSD: 2044 Galisteo St, Suite 4, Santa Fe, NM 87505-2100, 505-476-8442 or 505-476-8416, and the following link for forms: http://www.hed.state.nm.us/institutions/complaints.aspx.

South Carolina

If a student is currently living in South Carolina and is enrolled in the online learning program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy: The South Carolina Commission on Higher Education responds to formal complaints against public, independent non-profit and proprietary institutions of higher education in South Carolina. The Commission cannot review complaints related to course grades, academic sanctions, or discipline/conduct mats unless the student can prove that the institution did not comply with its policies and procedures for appeal. For further information on how to submit a complaint to the Commission go to: http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf.

Mail form to: Student Complaint, Academic Affairs, SC Commission on Higher Education, 1122 Lady Street, Suite 300, Columbia, SC 29201 or email to: submitcomplaint@che.sc.gov.

Texas

To file a complaint, follow the complaint procedures in the school’s catalog. If the issue is not resolved, contact either the Texas Workforce Commission’s Career School or the school’s accrediting agency. If the school is not accredited by a recognized accreditor but has degree granting authority, send a written complaint to the Coordinating Board at Texas Higher Education Coordinating Board, Academic Affairs and Research, P.O. Box 12788, Austin, TX 78711. For more information go to http://www.twc.state.tx.us/jobseekers/career-schools-colleges-students.

Virginia

If a student is currently living in Virginia and is enrolled in the extension site program, please be informed of the following complaint policies in addition to the Extension Site Complaint Policy: As a last resort, students may submit their complaint to the State Council of Higher Education for Virginia. Students will not be subject to unfair action or treatment by any school official as a result of filing a complaint. Please contact SCHEV at (804) 371-2285 if you have any questions about the student complaint procedure.

West Virginia

The West Virginia Council for Community and Technical College Education (Council) and West Virginia Higher Education Policy Commission (Commission) are responsible for monitoring all written and signed student complaints against degree granting institutions authorized to operate in West Virginia. Students must fill out, sign, and send a complaint form to: Executive Vice Chancellor for Administration, West Virginia Council for Community and Technical College Education, West Virginia Higher Education Policy Commission, 1018 Kanawha Blvd. East, Suite 700, Charleston, WV 25301. For more information, download the PDF file found at: http://www.wvhepc.edu/wp-content/uploads/2014/06/Student-Complaint-Process-revised-3.pdf.